Core Network Maintenance Resolved
Priority - Medium Affecting System - Core Network

On Sunday, March 7th we'll be doing some maintenance to install new equipment within our core networking infrastructure. This will result in 2 or 3 minor interruptions to the below services, each should last less than 0.5s 

  • Stratagem Website / Client Area
  • Looking Glass
  • Some name servers, but this will not interrupt DNS service
  • VPS clients in the 185.175.x.x subnet

This will enable a better service with less interruption during maintenance windows going forward, if you have any queries at all please don't hesitate to open a ticket with us. 

Network Interruption Resolved
Priority - Low Affecting Other - Network

Our monitoring picked up a brief network interruption to some of our shared hosting servers, we're currently investigating and will update this status with more information. Services were restarted which caused an approximately 25 second interruption. 

Cannot create new databases Resolved
Priority - Medium Affecting Server - Feanor

We are currently aware of an issue that is impacting a large amount of users on the server Feanor and preventing them from adding new databases, though not affecting the use of existing databases. We are currently working to resolve this. Resolved as of 16:05

Core Network Maintenance Resolved
Priority - Medium Affecting Other - Network

Our primary transit partner will be performing essential core network maintenance at their Telehouse East, London PoP on the date and time listed above. This maintenance is essential to ensure reliable and continuous service but means that our connection may be intermittent during this period. Thank you for your understanding

Minor Network Interruption Resolved
Priority - Medium Affecting Other - Core Network

Our network had intermittent connectivity issues from 14:08 - 14:12 caused by an upstream transit partner. This has been resolved but will be closely monitored. 

Payment Gateway Unavailable Resolved
Priority - Medium Affecting System - Client Area

We are currently unable to accept payment via credit or debit card through our usual payment gateway. We're investigating this and will update in due course.

15:44 - We are still trying to resolve this issue. The root of the problem is related to the billing platform that we use and the integration between it and the payment processor that we utilise for card payments. We will continue to endeavour to get this problem resolved. Other payment methods are unaffected. 

 

The fix is to re-add your card details to the client area. Please do so at your earliest convenience.  

Website Maintenance Resolved
Priority - Medium Affecting System - Stratagem Website / Client Area

On Monday 26th at 9:30am the Stratagem website and client area will be unavailable for a short period. This will not affect any of our hosting or other services but the client login area and ticketing system will for a short period of approximately 15-30 minutes be offline. 

This downtime is to facilitate the move to a newer and more modern client area. We have rollback plans in place such that should any unforeseen circumstances occur we can pick up where we left off. 

Thank you for your understanding. 

This maintenance has now been completed. This took some time longer than anticipated due to a problem that we had not anticipated, going forward we're going to use this as a learning experience and not only extend our maintenance windows slightly in order to account for any possible issue, but also to include additional planning and training during major migrations such as this. If you note any issues or have any feedback on our new site, please let us know! 

Server Reboot Resolved
Priority - Low Affecting Server - celeborn

The server celeborn.stratagem.host will be rebooted at 22:30 on the 23rd September. This is in order to provide more disk space. 

Server Reboot Resolved
Priority - Low Affecting Server - celeborn

The server celeborn.stratagem.host will be rebooted at 22:45 on September 18th. This is for security updates and should take no longer than 10 minutes. We apologise for the interruption. 

22:46 - The server has now been rebooted and is operational. Thank you for your patience. 

Core Network Optic Replacement Resolved
Priority - Medium Affecting Other - Core Network

On Tuesday 4th August at 7:30am we will be replacing some SFP transceivers within our core networking infrastructure. We anticipate a short network interruption but will endeavour to keep this to a minimum. This work will be completed by no later than 7:45am.

This was completed with minimal downtime and service is stable. 

Server Reboot Resolved
Priority - Low Affecting Server - celeborn

The server celeborn.stratagem.host will be rebooted at 10PM 27/07/20 - we do not anticipate this will take longer than 10 minutes.

Thank you for your patience. 

27/07/20 - 22:05 - The server has been rebooted and is now operational again.

PHP Selector Issue Resolved
Priority - Critical Affecting Server - Feanor

There is currently an issue with the PHP selector on Feanor. This means that changes to your PHP version or settings are currently unavailable. The team are working on finding the root cause of this and resolving it.

This has been reinstalled and is now working. 

 

Intermittent Network Issues Resolved
Priority - High

We have noticed an intermittent network issue with the server Noldor. This is resulting in websites and the cPanel interface being unavailable. Our engineers are investigating and service will resume as soon as the issue is identified and resolved.

The issue was identified as the being related to the network connectivity on the server itself and this has been restarted, the issue has now been resolved.

Server Reboot Resolved
Priority - Low

The server noldor.stratagem.host will be rebooted at 20:40 UK time. 

We do not expect this will take any longer than 10 minutes to complete. The purpose of this reboot is for required security updates that cannot be otherwise installed as per our usual update mechanism. 

Thank you for your understanding.

 

Update: This reboot has been completed and services have resumed as normal. Thank you for your patience. 

PHP Selector Issue Resolved
Priority - Critical Affecting Server - Feanor

28/03/2020 - 13:52

This issue has now been resolved

28/03/2020 - 13:46

An issue currently exists that's preventing the PHP Selector within cPanel from loading properly on feanor.stratagem.host.

Our engineers are currently looking into this issue and we'll update this notice as the status progresses.

Localhost Mail Deliveries Resolved
Priority - Medium Affecting Server - Feanor

We have noticed that certain accounts on the server Feanor are unable to send SMTP mail via localhost over port 465. A workaround for this is to temporarily use the hostname of your site instead of localhost, or to use port 25 instead of 465/587. We will update this notice once further updates are available.

The accounts that were affected are able to send using port 587 which is what we recommend for SMTP use. Please let us know if any account has issue utilising this port instead of 465

Domain SSL Status Reporting Resolved
Priority - Low Affecting System - Client Area

An issue exists within the management software of our server infrastructure that causes the SSL status of domains registered within the client area to show inaccurate information due to a 3rd party tool called cURL. 

As a result of this and the desire to not cause undue alarm through inaccurate information reporting, we're switching this feature off until such a time that a fix is made available by our software vendors.

If in the mean time you see a notice in your client area that suggests that there's no SSL certificate detected, you can check this within your cPanel account itself as well as by navigating to the domain in question in your browser. If you have any other questions or concerns, feel free to contact support and we'd be more than happy to double check this for you.

Thank you for your continued understanding.

 

The move to a new platform for the www.stratagem.host website has resolved this issue and now the SSL reporting status should show accurately the state of the SSL for your site and/or domains. 

Stratagem Website Maintenance Resolved
Priority - Low Affecting System - Stratagem Website / Client Area

We are upgrading the server that the www.stratagem.host website utilises in order to continue providing the best experience for our clients. 

This means that on Sunday 29th December at 23:00GMT our website will be temporarily offline whilst this essential work is completed. We do not expect this to take longer than 15-30 minutes before service will resume. None of your hosting services will be affected during this time, only our website and the client area will be inaccessible temporarily. 

Thank you for your continued understanding. 

 

29/12/19 - Due to unforeseen issues, we will postpone this migration for approximately one week. This notice will be updated shortly.

01/01/20 - This work will be completed Friday 3rd January at 23:00GMT. Unfortunately this has again been pushed back and will be confirmed shortly. The new completion date is 10th Jan 2020 at 04:00. 

10/01/20 06:00 - This work has been completed. Thank you for your patience. 

Intermittent Network Issues Resolved
Priority - Medium Affecting Server - Feanor

We are currently investigating intermittent, short network issues related to the server Feanor.stratagem.host. We will update this post with any and all information. 

16:50: The network cabling relating to feanor.stratagem.host has been replaced. The situation will continue to be monitored for any issues. 

17:45: The issue seems to have been resolved with the above fix, we will however continue to monitor this situation closely. 

21/12/19 02:00: The issue is resolved. We will continue to monitor for any further issues. 

Scheduled Maintenance: Feanor Resolved
Priority - High Affecting Server - Feanor

Server: Feanor.stratagem.host

The server Feanor will be shut down at 12:15am on Saturday 14th December for scheduled maintenance. This is not expected to take longer than 45 minutes. This notice will be updated when this maintenance has been updated.

Thank you for your understanding. 

14/12/19 - 00:17: The server is now going down for maintenance. 

14/12/19 - 00:30: The server maintenance is complete and all services have resumed.

Thank you for your continued patience and understanding.

Server Connectivity Issues Resolved
Priority - Critical

At 14:01 on December 10th there was a transient issue with LiteSpeed Web Server that caused some sites hosted on noldor.stratagem.host to not respond to HTTP requests for about one minute.

Whilst the issue seems to be currently resolved, we're in the process of investigating the cause and will update this ticket in due course.

14:19: This issue is entirely resolved. It appears that LSWS crashed at approximately 13:58 and did not restart automatically as per design. As such websites were down for 3 minutes until service resumed. We will continue to monitor this. 

LetsEncrypt Unavailable Resolved
Priority - High Affecting System - Lets Encrypt SSL

Unfortunately Lets Encrypt are experiencing an issue with their production database which means any requests for new certificates or renewals will fail. Existing certificates will not be affected. 

For more information, you can view the status of Lets Encrypt directly here

cPanel Inaccessible Resolved
Priority - Medium

We are aware of an issue affecting login to cPanel on the server Noldor. 

All websites & emails are still working but administration via cPanel is not currently possible. Our engineers are working to resolve this and we will provide updates here.

Thank you for your patience.

Update 25-09-19 10:51 - This has now been resolved. Apologies for the interruption in being able to manage your website via cPanel.  

Client Area Card Payments May Not Work Resolved
Priority - Low Affecting System - Client Area

You may notice an inability to pay your invoice before the due date using a credit or debit card. Paypal is unaffected.

Our engineers are currently looking into this and we will provide an update shortly. 

 

Update 30/08/19 21:40: The issue has now been resolved and card payments are now accepted without issue or delay. We apologise for any inconvenience caused. 

Server Reboot Resolved
Priority - Low

The server Noldor will be rebooted for system maintenance on Saturday 25th May 2019 at 11:45pm. This reboot should not take more than 4-8 minutes to complete. We're sorry this will occur, however this is for sever security & stability. 

Server Reboot Resolved
Priority - Low

The server Noldor will be rebooted for system maintenance on Friday 29th March 2019 at 11pm. This reboot should not take more than 2-4 minutes to complete. We're sorry this will occur, however this is for sever security & stability.